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Contact Us

Please try and keep your message as brief as possible. We will contact you if we need further information.

For specific, service related queries please note the following contact details you may find useful:

Contact the Family Information Service (FIS):


Telephone:  020 7361 3302


Contact the Special Educational Needs (SEN) service:


Telephone:  020 7361 3311

Post:            Kensington Town Hall, 2nd Floor, Green Zone, London, W8 7NX


To request help or send us suggestions about the Information for Families website, please use the ‘Contact us’ form or email


SEND Local Offer feedback and responses

We will be regularly reviewing our SEND Local Offer and we are keen to hear what you think.

Your feedback is used to shape and influence the services we provide to you and encourages improvements to how we deliver the Local Offer.

A summary of your comments about the SEND Local Offer and our responses is published annually on this website.

If you have any feedback about any aspect of the Local Offer, please use the ‘Contact us’ form or email

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