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Contact us

Please try and keep your message as brief as possible. We will contact you if we need further information.

For specific, service-related queries please use following contact details.

Family Information Service (FIS)
Or use the contact form

Special Educational Needs and Disabilities (SEND) service
020 8753 1021
(Postal address only) 145 King Street (3rd Floor), W6 9XY
Or use the contact form

Personal or sensitive information

Please do not send personal or sensitive information using the FIS2 or SEND email addresses. This includes any EHCP information about specific children and young people.

Initial Consultation and Advice Team (ICAT), our family services front door service, are told about cases of possible abuse or neglect by teachers, doctors, health visitors and members of the public. They also hear from parents needing support, other family members concerned about a child’s welfare and sometimes children themselves.

They also help with any queries you may have about support for children in the borough. Regardless of who contacts us, we take the information seriously.

If you have a concern about a child or young person, you can contact:

Initial Consultation and Advice Team (ICAT)
020 8753 6600

SEND Local Offer feedback and responses

We work with local groups and residents to continually improve the SEND local offer website so it becomes the one place that young, parents and carers go to find out what they need to know.

We regularly review our local offer website to ensure that it meets the needs of residents, rather than displaying information as a service directory. This work is ongoing.

A summary of your comments about the SEND Local Offer and our responses is published on this website.

Local Offer Annual Report

Local Offer Annual Report (easy read)

If you have any feedback about any aspect of the Local Offer, please use the ‘Contact us’ form or email

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