Lily Services

Lily is a service from the Borough Council of King’s Lynn & West Norfolk that helps adults in west Norfolk develop friendships and engage in our community.

Lily Loneliness & Social Isolation Service

Norfolk County Council has commissioned services across the county to help tackle loneliness and social isolation.

The services offer 1-to-1 support to adults (18+) whose loneliness is the primary issue affecting their health & wellbeing.  Clients are supported to:

  • Access social activities, volunteering opportunities, community services and assets
  • Identify and overcome barriers that prevent them becoming connected
  • Reconnect with family & friends and make new connections in their community.

The services can also form part of a wider package of support for individuals where loneliness is a symptom of other more complex challenges, such as caring responsibilities, mental or physical ill health or debt.

Lily works with four charity partners to provide one to one support to clients. 
Our charity partners are: 

  • Norfolk and Waveney Mind
  • West Norfolk Carers
  • Family Action
  • West Norfolk Befriending

Lily Online Directory

The Lily online directory lists organisations, services and activities that can help people live healthy, active and independent lives.

From basic household assistance and future planning, to dealing with complex issues, Lily's Online Directory is a great signposting tool to help local residents to retain their independence and discover what's on offer locally.

The Lily website is user friendly can be viewed on any type of internet device, including tablet computers and smart phones.

How to Access the Lily Loneliness and Social Isolation Service

It's easy to refer into our service. Simply call the number or complete the form, both shown below, and we will be in touch!

To refer somebody into our service please ensure you have discussed this with the person that you are referring and gained their permission for us to contact them.


We can support you to find a volunteer opportunity in your local community.

To express an interest in volunteering please contact us.

Other Loneliness and Social Isolation Support in Norfolk

Lily works closely with CAN Connect and Better Together Norfolk to ensure that everyone in Norfolk is able to access support loneliness and or social isolation is the primary issue affecting health and wellbeing. 

Map of Norfolk showing Lily covering West Norfolk, CAN connect covering North Norfolk and Breckland and Better Together covering Norwich, Great Yarmouth, Broadland and South Norfolk.