This accessibility statement applies to trafforddirectory.co.uk
This website is run by Trafford Family Information Service, which is part of Trafford Council. We want as many people as possible to be able to use this website, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know that some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information held on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then you can contact us using the following details:
- email email@example.com
- call 0161 912 1053
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us by phone or visit us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Technical information about this website's accessibility
Trafford Family Information Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations:
- Some images don't have a text alternative, so the information in them isn't available to people using a screen reader. This doesn't meet WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2020. When we publish new content we'll make sure our use of images meets accessibility standards.
- Some pre-recorded videos don't have an audio captioning or description, so the information in them isn't available to people who cannot see or hear the video content. This doesn't meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.
We plan to add audio captioning or descriptions for all pre-recorded videos by September 2020. When we publish new content we'll make sure our use of video meets accessibility standards.
- The Trafford Directory platform doesn't currently support non-Latin characters,
Any text required in non-Latin characters is displayed as an image with an English text alternative. All English language content can be translated into languages using non-Latin characters using the in-built Browsealoud function.
Interactive Tools and transactions
The Trafford Directory is built by a third party supplier and the platform does not support interactive or online forms. Forms can however be downloaded from the Directory in Word format.
We have assessed the cost of fixing this issue and we believe doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
Content that's not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents don't meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example; services listed on Trafford Directory may publish brochures about their service as PDFs, and have referral forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our servicesAny new PDFs or Word documents we publish will meet accessibility standards.
What we're doing to improve accessibility
We are continuously working to resolve all identified accessibility issues which are within our control as well as working with all our third-party supplied systems to try to resolve any of their identified accessibility issues.