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Accessibility

Text size and colour preferences

Some people find certain text and background colours difficult to read, while others prefer to have a specific colour such as white text on a black background.

Adapt this website to meet your needs using the tool below. The settings you create on this page will be saved for future visits. If you wish to return to the standard settings, click the "Reset settings" button.

Choose a theme:

Accessibility statement for the Surrey Local Offer website

This website is run by Surrey County Council through our third party supplier Open Objects (part of the Idox Group.)

We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.
We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities.

We aim to reach the level "AA" of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

Access Keys

We haven't used access keys as they can often interfere with the default keyboard shortcuts of modern browsers. The content is easily tab-navigable and screen-reader friendly. We have tried to make our site as accessible as possible.

Using the Browsealoud software

We have added the digital inclusion software, Browsealoud, to our website - making our content more accessible with reading and translation support.

How to use Browsealoud

Click on the Browsealoud launch pad that appears in the corner of your screen to launch the support toolbar.

It may appear in different corners of your screen depending on whether you are using a computer, phone or tablet. Then simply click on any text to hear it read out loud.

How does Browsealoud help?

Browsealoud offers a host of reading and translation support - helping you to access and understand our website better.

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages - English Language abbreviations
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifier: removes clutter from the screen, displaying only the main text
  • settings: customise options to suit individual needs or preferences

All the features are accessed from an easy-to-use, floating toolbar - allowing you to drag and drop it anywhere on screen.

Watch the Browsealoud Features video to see Browsealoud in action.

How accessible is this website?

We know some parts of this website are not fully accessible and these include:

  • most older PDF and Word documents are not fully accessible to screen reader software
  • parts of the Open Objects platform (as detailed further under 'non accessible content')

We are currently reviewing the site and will publish further issues as identified.

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices.

Reporting accessibility problems with this website

Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines.

If you have any problems accessing our website or part of it, then please contact Web and Digital Services in the first instance.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images have no alt attribute
This issue is limited to social media icons, which appear on all pages, and is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.1.1
We'll aim to get this issue fixed by the end of August 2020

Some image links are missing alternative text
This issue is limited to social media icons, which appear on all pages, and is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 2.4.4
We'll aim to get this issue fixed by the end of August 2020

Some links are identified only by colour
This issue is limited to the supplier's footer link, which is a non-critical element of the site, and is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.4.1
We'll aim to get this issue fixed by the end of August 2020

Some select boxes have no descriptions
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.3.1; 3.3.2; 4.1.2
We'll aim to get this issue fixed by the end of August 2020

Some element IDs are not unique
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.3.1; 4.1.1
We'll aim to get this issue fixed by the end of August 2020

Some labels are not connected to a form control
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.3.1
We'll aim to get this issue fixed by the end of August 2020

Some link text is used for multiple different destinations
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 2.4.4
We'll aim to get this issue fixed by the end of August 2020

Some input fields are missing descriptions
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.3.1; 3.3.2; 4.1.2
We'll aim to get this issue fixed by the end of August 2020


Some link text is too generic in its current context
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 2.4.4
We'll aim to get this issue fixed by the end of August 2020

Some form elements are not grouped
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 1.3.1; 3.3.2
We'll aim to get this issue fixed by the end of August 2020

There are some missing buttons in forms
This is an issue with the current version of the third-party system.
This fails WCAG 2.1 AA success criterion 3.3.2
We'll aim to get this issue fixed by the end of August 2020

The colour contrast is insufficient for some elements
This fails WCAG 2.1 AA success criterion 1.4.3
We'll aim to get this issue fixed by the end of August 2020

The menu elements are not highlighted on focus
This fails WCAG 2.1 AA success criterion 2.4.7
We'll aim to get this issue fixed by the end of August 2020

Disproportionate burden

Still under review.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

We are currently undertaking an accessibility review combining a manual test of a sample of pages, as well as using SiteImprove Accessibility Checker for automated testing of the full website.

We are testing: our main website platform, available at https://www.surreylocaloffer.org.uk/

What we're doing to improve accessibility

We are developing an accessibility roadmap based on the outcome of our accessibility compliance review and this will show how and when we plan to improve accessibility on this website.

This statement was prepared on 23 September 2019. It was last updated on 04 December 2019.

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