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Whilst every effort has been made to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. It is recommended that you always check with providers that their service or organisation meets your requirements. We offer an impartial service and we cannot recommend or endorse any providers listed.

Further information

You may be able to receive help with your living and housing costs through Welfare benefits if you are disabled, have a long–term illness, have caring responsibilities or are frail because of your age.

Your entitlement to benefits depends on you meeting the rules and guidelines for each of the benefits you claim. Most low income benefits such as income support are means tested, in other words, the amount of income support you receive will depend on any other income or savings you may have.

Your entitlement to some disability benefits such as Attendance Allowance and Disability Living Allowance or Personal Independence Payments depends on your care requirements and are not means tested.

The Department for Work and Pensions will be able to tell you if you are entitled to individual benefits. For more information visit the Department for Work and Pensions website.

What are benefits?

Benefits and tax credits are payments from the government to certain people on low incomes, or to meet specific needs. They can help you if you:

  • on a low income
  • are out of work
  • have children
  • are pregnant
  • are sick or disabled
  • have been bereaved
  • are a carer.

How do I claim benefits?

For free confidential advice on how to claim benefits contact Welfare Rights and Money Advice.

You can also e mail them on

You can also get further help from;

Citizens Advice Bureau

Southampton Advice and Representative Centre (SARC)

Information about tax credits

How can I be sure that I am getting the right entitlement?

This benefits toolkit will provide you will general guidance about the benefits that are available. This should only be used as a checklist for potential entitlement to benefits.

Changes to the benefits system

The Government has made major changes to the benefits and tax credits system which has affected a large number of households in Southampton. Find out how these changes could significantly cut the amount of benefit you get.

Find out how these benefits may affect you

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