Shropshire Council website

This is the website of Shropshire Council

Contact information

Email

customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

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Coronavirus (COVID-19)

Please note that in light of the ongoing Coronavirus (COVID-19) pandemic, users should take heed of the current information available from GOV.UK: https://www.gov.uk/coronavirus

Therefore, the groups, clubs and societies listed within the Shropshire Community Directory may still be unable to meet, and there may also be a reduced service available from other local and national organisations.

For more information, please contact the individual groups or organisations listed. Stay alert and stay safe.

Silent Solution

Description:

Silent Solution exists to help people who are unable to speak, but who genuinely need police assistance.

If you are in an emergency situation and need to call the police, but cannot speak or make a sound, you need to do the following:

  • dial 999 from your mobile and press 55 when prompted  -  this alerts the police to the fact you are in a genuine emergency,
  • listen carefully to the emergency operator,
  • respond to their questions and instructions  -  this can include by coughing or tapping the handset if you are unable to talk.

The emergency operator will do everything they can to assess the call by listening to background noise and ask the caller to tap the phone or make a discrete noise as they try to establish if there is a true emergency and assistance is required.

For more information about the service, please follow the link to the IOPC website.

NB:  If you don’t press 55, the call will be terminated.  Pressing 55 does not allow police to track your location.

Contact Details

Telephone:
In an emergency always call 999
101 - non emergency or switchboard: 0300 333 3000
Website
https://policeconduct.gov.uk/.../Silent_solution_guide.pdf

Additional Information

Notes:

How to use Silent Solution:

  • Dial 999
  • Listen to the questions
  • Respond by coughing or tapping the headset if you cannot easily speak
  • If prompted - press 55 and you will be put through to the police.

Page last reviewed:
07/05/2020
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