Shropshire Council website

This is the website of Shropshire Council

Contact information



0345 678 9000

Postal Address

Shropshire Council
Abbey Foregate

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Coronavirus (COVID-19)

Please note that in light of the ongoing Coronavirus (COVID-19) pandemic, users should take heed of the current information available from GOV.UK:

Therefore, the groups, clubs and societies listed within the Shropshire Community Directory may still be unable to meet, and there may also be a reduced service available from other local and national organisations.

For more information, please contact the individual groups or organisations listed. Stay alert and stay safe.

Jobcentre Plus


Jobcentre Plus is a government agency supporting people of working age from welfare into work, as well as helping employers fill their vacancies.

Their programmes and services provide job search facilities, career information and guidance, as well as advice on finding local voluntary work.  
For more information and local contact details, please follow the link to visit their website.

Contact Details

How to contact Jobcentre Plus:
follow the weblink "contact-jobcentre-plus" to find your nearest Jobcentre Plus office using the local office search.
Existing benefit claims: 0800 169 0310 (Monday to Friday, 8am to 6pm)
Cancel or change an appointment: 0800 169 0190 (Monday to Friday, 8am to 6pm)

Additional Information


Working Age Benefits:
For advice and guidance how to claim or reclaim Working Age Benefits (eg Jobseekers Allowance (JSA), Employment and Support Allowance (ESA) and Income Support (IS) please refer to their web pages or call the DWP Benefit Enquiry line on 0800 169 0310.
Universal Credit:
If you are already receiving Universal Credit (UC), please contact digitally via your Journal in the UC Digital System or call the Universal Credit Helpline on 0800 328 5644.
For more information about Universal Credit, including How to Claim, follow the link to visit their website.  Alternatively, contact the Universal Credit helpline if you cannot use digital services, due to disability or your circumstances, or if you have a question about your claim and can’t access your account:
Universal Credit helpline:
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Universal Credit Help To Claim:
Help to Claim can support you in the early stages of your Universal Credit Claim, from the online application, through to support with your application before your first full payment.  It is a free, independent, confidential and impartial service provided by trained advisers from Citizens Advice, who can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.  For more information, please follow the related link to the Citizens Advice website.

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