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0345 678 9000

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Shropshire Council
Abbey Foregate

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Contact a Family


Contact a Family provides online information and advice to families caring for children and young people with disabilities or additional needs from diagnosis, entitlement to services and benefitsm, to childcare and support when your child is at school or college.

Our website has a number of tools to help you find the advice you're looking for quickly and easily.

Our Freephone helpline can offer support and advice for parents on a whole range of issues. We have parent advisers who can give guidance on education issues such as EHC plans or school support; give you information about benefit entitlements and grants; or help you navigate your way through support systems.   If you can’t find the information you need or answer to your questions on our website, call our helpline on 0808 808 3555 between 9.30am-5pm Monday to Friday or email us at Our helpline is FREE to call from all mobile numbers as well as landlines

What we do:

  • We support families with disabled children, no matter what their condition or disability. Our service is free and open to any parent/carer or family member. We also support practitioners working with families.
  • We offer: Free information workshops for groups of parent carers (support, challenging behaviours, benefit info), local information on local services, and information guides on everyday living (financial help, leisure activities, education, healthcare).
  • We also offer ways to meet other local parents through support groups and events, free information sessions for professionals working with families with disabled children, resources for professionals, and our helpline where we provide advice and support.
  • The type of service is an information, advice and support service and promoting linking for parents to other parents, support groups and parent carer forums. Our service is confidential, independent and impartial.

Contact Details

Contact a family
0808 808 3555
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