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Independent Age


Advice and support for older age

Whatever happens as we get older, we all want to remain independent and live life on our own terms. That’s why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility. A charity founded over 150 years ago, we’re independent so you can be.

Who to contact

Contact Name
Independent Age helpline
0800 319 6789
Independent Age

Where to go

18 Avonmore Road
Avonmore Road
W14 8RR

N/A as no drop-in service offered 

Time / Date Details

When is it on
Monday to Friday, 8am-8pm, and Saturday to Sunday, 9am-5pm

Other Details


Is there a charge for
using this service?


Referral required
Other notes


We give free, confidential advice over the telephone for older people, their families and carers on issues such as getting help at home, adaptations, care assessments, paying for care, staying in touch with other people and welfare benefits.

Our advisers are knowledgeable and patient. They may answer your query straightaway or, if you need more time, book a follow-up appointment with you for a more detailed discussion.

Call our team of experts on 0800 319 6789, Monday to Friday, 8am-8pm, and Saturday to Sunday, 9am-5pm, or email your query to

Information and advice

Our free guides and factsheets are full of information to help you boost your income, find the care you need, remain independent, choose the right place to live, stay connected with others, and more.

You can view the full range of our information resources on our website, as well as useful links and details about the free support we offer.

Order our guides and factsheets at, or call us on 0800 319 6789.

Regular calls and visits

Too many people in our country feel completely alone. A million older people in the UK are lonely most of the time, and 3.9 million say television is their main form of company.

With the help of our committed volunteers, we provide friendship services to relieve loneliness and isolation. These are delivered through phone calls, visits, telephone discussion groups and more, enabling older people to feel more connected to their local community.

To find out more, call 0800 319 6789 or visit

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.