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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Jobcentre Plus (DWP) - Covid 19 response (online and by telephone only)


If you are already receiving benefit payments these will be paid automatically.

In line with Government advice on social distancing, to help protect our customers, communities, and colleagues, our doors will be temporarily closed and we do not need anyone to come into a Job Centre face to face. We are asking everyone to access our services either on line, or by telephone.

  • To apply for any benefits - please go online:
    Benefits - GOV.UKBenefits. How benefits work. Benefit calculators, how payments work, changes of circumstance, benefit fraud and appeals. Universal Credit. Applying, signing into your account, and help with
  • If you make a claim online, your local job centre will contact you.

The local Job Centre Number line is closed until further notice.  Appointments in the Job Centre are temporarily suspended.

General advice line for all benefits - call Citizens Advice on 0344 4111 444

Universal Credit helpline for claims - call Citizens Advice on 0800 144 8444

Universal Credit customers - use your online journal to contact and log queries. 

Text Phone for vulnerable adults 0800 328 1344. NGT text relay – if you cannot hear or speak on the phone: 18001 then 0800 328 5644

Last updated: 05/11/2020

Personal support to help with preparing for work, finding training and applying for a job, as well as information about benefits.

Support for Mortgage Interest (SMI)

If you get an income-related benefit such as Jobseeker's Allowance, you may be entitled to Support for Mortgage Interest (SMI) as part of your benefit.

If you are a carer and would like to find out more about how the Jobcentre Plus can assist you, please find further information via the related links:

- Juggling work with caring

- Work preparation support from the Department of Works and Pensions

Who to contact

0800 169 0190 (this line is closed until further notice)

Where to go

Adelphi House
Friar Street

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.