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Due to the COVID-19 situation, some of the organisations listed on this site have posted service updates and will continue doing so. Many phone lines and websites are still available, however some contact details may have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

School Complaints - Parents Helpline

Every school has a complaints procedure which states the different stages that need to be completed when making a formal complaint about a school. The schools individual complaints procedures should be easily available on their websites.

For advice when considering complaining about a local Reading school that your child is attending, contact the School Complaints Parents Helpline. Tel: 0118 9372265

If your child has an additional need, SEND IASS (formerly Parent Partnership) can help you. Tel: 0118 937 3421.


National organisation ACE - Advisory Centre for Education offer free independent advice and information for parents and carers in England and Wales on a range of state education and schooling issues. Tel: 0300 0115142.

Child Law Advice is run by Corams and can give advice on all aspects of the law affecting children including education. There is a useful section on their website Child Law Advice - Complaints to school. Their education law helpline number is Tel: 0300 330 5485

Who to contact

0118 9372265
Schools Complaints Helpline

Time / Date Details

When is it on
Mon - Fri: 9am to 5pm
Time of day

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.