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Due to the rapidly changing COVID-19 situation, some of the organisations listed on here are still in the process of posting service updates. Many phone lines and websites are still available, but some contact details have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Citizens Advice Reading - Covid 19 response


No face to face services during covid-19 lockdown

Following the latest government advice - which includes social distancing measures - we have taken the decision to close our office to the public with effect from Tuesday 17 March 2020 until further notice. Advice is available online at or by telephone 0300 330 2182.

9:30am - 4pm Monday, Tuesday, Thursday, Friday

9am - 6:30pm Wednesday

10am - 12 noon Saturday

For help claiming Universal Credit

Phone: 0800 144 8 444

Textphone: 18001 0800 144 844

To help provide additional support to those who work and live in Reading

During this time, you can now also contact us by completing this form CAR online enquiry form

Last updated: 04/08/2020

Comprehensive generalist advice for a wide range of problems including benefits, employment, debt and money, consumer, relationships, housing, discrimination, law and rights, healthcare and education. Plus specialist help in:

  • employment – including assistance in preparation for, and representation at, employment tribunals
  • housing – including the Mortgage Rescue Scheme
  • immigration – advice to level 2 as accredited by the Office of the Immigration Services Commissioner (OISC)
  • debt – including application for Debt Relief Orders

Who to contact

0300 330 2182

Where to go

Minster Street

Time / Date Details

When is it on
Mon - Fri, closed for lunch 12.30pm to 1pm
Session Information
Monday 10am to 4pm
Tuesday 10am to 4pm
Wednesday 1pm to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm

Other Details


Is there a charge for
using this service?

This information has been collected from third party providers therefore the Reading Services Guide, Reading Borough Council (RBC) and Brighter Futures for Children (BFfC) cannot accept responsibility for the accuracy of this information and recommends that parents, carers, young people, residents and professionals check with providers regarding DBS (Disclosure & Barring Service) and OFSTED registrations and CQC registrations. Information collected by Reading Service Guide; is used solely to implement and supply the Family Information Service (FIS), Special Educational Needs & Disabilities - Reading's Local Offer, Adults & Carers Support Group and Reading Youth.