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Due to the rapidly changing COVID-19 situation, some of the organisations listed on here are still in the process of posting service updates. Many phone lines and websites are still available, but some contact details have changed. Try the organisation's own website if you're having difficulty getting through.

If you have any queries, please email us at or

Universal Credit

Universal Credit is a new single payment for people who are looking for work or on a low income.  It replaces means-tested benefits and tax credits for working-age people up to pension credit age.

For further information available on the Reading Borough Council's website, please click on this sentence.

The following website has been set up by the DWP to help people understand what Universal Credit means for them. This website has been set up in response to customers and partner organisations for more information about universal credit. 

Customers should still continue to claim Universal Credit via There are links to this page and support for how to fill out the claim form on the new Understanding Universal Credit website.