Equality Advisory Support Service
The Equality Advisory Support Service (EASS) is an advice service aimed at individuals who need expert information, advice and support on discrimination and human rights and equality issues, particularly when this is more than advice agencies and other local organisations can provide.
The EASS helpline is able to provide free advice and information about the Equality Act 2010 and the Human Rights Act 1998. We can advise you on identifying the correct protected characteristic, the sector and the prohibited conduct which applies to your circumstances.
We are an accessible and inclusive service which means we are able to support a wide variety of different languages and we are able to provide advice to Deaf members of society through our partnership with the Royal Association for Deaf people.
Last Updated
Record Last Updated On:
Contact Details
- Telephone
- 0808 800 0082 and Textphone 0808 800 0084 0808 800 0082 and Textphone 0808 800 0084
- Website
- Equality Advisory Support Service
- Scan to visit this website
- Notes
-
You can contact us by telephone, text phone, letter or email or if you are a BSL user then SignLive.
We are pleased to offer free calls from landlines and most mobiles - 3, EE, O2, Orange, T-Mobile, Virgin and Vodafone. We cannot guarantee that they are free from other mobile networks so please check with your providerIf you are contacting us by post about an issue for the first time, please do not send any documents with your letter. We will come back to you to let you know what documents we will need to see.
Our freepost address: FREEPOST EQUALITY ADVISORY SUPPORT SERVICE FPN4431
BSL - British Sign Language
We provide a variety of services for people with hearing impairments, such as interpreters, translation of printed materials and support.
SignLive online video interpreters
Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter.
This service is available from Monday to Friday between 9am and 7pm, and Saturday 10am until 2pm. It's free to contact us from your home.
You'll need a bandwidth of at least 256kbps upload and download (384kbps recommended) to use SignLive either through the app or a PC or laptop.
For more information on using SignLive please follow this link: SignLive
Related Links
- Links
-
EASS Twitter
EASS Faceboook
Time, Costs and Availability
Time / Date Details
- When is it on
- Monday - Friday 9:00am - 7:00pm and Saturdays 10:00am - 2:00pm
Additional Local Offer Information
Local Offer
- Description
The Equality Advisory Support Service can provide information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences specifically they can:-
- Advise what the Equality Act 2010 says and how this applies to you
- Advise you of options on how you may be able to resolve your issue
- Advise you of options for informal resolution and guide you through
this process - Assist you further, if you are unable to resolve your issue informally
- Help you work out if you are eligible for civil legal aid
- Provide support if you are considering making a claim yourself
- Assist you in finding local sources of support
The website has a helpful 'Ask a Question' section.