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Accessibility

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ASKLiON Website Accessibility Statement 

This website (www.asklion.co.uk) is run by Nottingham City Council, using content added by local providers of services. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 150% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We are also in the process of making the website text as simple as possible to understand. 

Help on accessibility 

You can find guidance from the BBC about:

 AbilityNet also has advice on making your device easier to use if you have a disability.

How accessible this website is 

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some PDF forms which are added by the services are not fully accessible
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • some of our images do not have a text description

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

Email: lion@nottinghamcity.gov.uk 

We’ll consider your request and get back to you in 10 working days. 

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website and its design elements are HTML5 and CSS3 compliant and aim to be compliant with Level AA of the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Browser support

This website is designed and tested to work on the two most recent versions of all major desktop web browsers.

Mobile support

This website is built with Bootstrap, a popular open source framework that uses responsive design to change the page layout for different screen sizes.

Non-accessible content

Third party apps such as NHS widgets or embedded adverts may not conform.

Some PDFs and Word documents do not meet accessibility standards, for example, they may not be structured so they are accessible to a screen reader. We are working to ensure that all future documents are compliant. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we are not meeting accessibility requirements, email us at lion@nottinghamcity.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

To find out how to contact us email: lion@nottinghamcity.gov.uk

What we’re doing to improve accessibility

We are ensuring all new PDFs are accessible. We are continuing to go through all the content to ensure it is written in plain English. We aim to have alt text for all images.

 

This statement was prepared on 4th August 2020.

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