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Help with searching

There are a number of different types of search that you can use, either on their own or in combination to really narrow down and focus your results. These are:

Keywords Search (e.g. housing advice)

Just typing in a few words into the search box brings you back all entries that contain at least one of the words you have entered. You can also use special characters to limit your results more closely. The plus sign (+) before a word means that each of the results must contain that word, so the example search below brings back all results containing both of the words housing and advice.

+housing +advice

Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

"Community Centre"

Search by postcode (e.g. WN7 1DF)

Entering a full postcode in the box marked 'Located in' will bring back results in order of closeness to that postcode. This is really useful for finding services located close to your home.

Search by part postcode (e.g. WN7)

Entering the first part of a postcode (such as WN7) in the box marked 'Located in' will bring back a list of services and activities located in your postcode area.

Refine search using filters

Once you have your search results, you may be able to improve them still further by selecting one or more of the search filters which are displayed in lists to the right of your results. These filters allow you to limit results by subject area (such as 'Money Matters'), and by user group (such as 'Carers') and so on. The more use you make of the filters, the more focused your results will be.

Sorting your search results

You can change the sort order of your search results using the options that are shown in the section just above your results. Depending on the type of search that you have done, your results can appear in any of the following sort orders:

  • Sorted by relevance (i.e. the best match to your search)
  • Sorted alphabetically (i.e. in A-Z order of title with numbers first)
  • Sorted by distance (only if you have done a full postcode search)
  • Sorted by user rating (i.e. results that have been given the highest rating by other users first)

Help with accessibility - How to increase the text size

Using the keyboard
In many browsers you can increase the text size by using the keyboard and press the keys 'Ctrl' and '+' at the same time.

Microsoft Internet Explorer
Go to the 'View menu', select 'Text Size' and then select either 'Larger' or 'Largest'.

Firefox
Go to the 'View menu', select 'Text Size' and then select 'Increase'.