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Hospital Buddy Transport Service

Age Concern Swaffham & District - Swaffham Support Services

The Hospital Buddy Service is a non-emergency transport service for people over the age of 65 who live in Swaffham and the surrounding villages. We provide this service with volunteer drivers who have completed an induction training programme and are DBS checked. They provide a bespoke door-to-door transport service which is safe, comfortable and timely, supporting the client throughout.

Referrals are made in the first instance by GP's, Hospital Clinics, Community Nursing teams and other allied Health Care Practitioner. Please ask your practitioner if you are eligible for referral to this service.

We can support a client at various appointments including the Norfolk and Norwich University Hospital & The Queen Elizabeth Hospital in Kings Lynn.

We have a drop in at the Community Centre in Swaffham for anyone interested in volunteering the first Friday of each month between the hours of 10.30 - 12.30.




Who to contact

Contact Name
Clair Ensom
Contact Position
Hospital Buddy Coordinator
07393 981290
07393 981295

Where to go

The Community Centre
The Campingland, Swaffham, Norfolk.
PE37 7RB

Office Hours at The Community Centre, Swaffham - Monday, Wednesday & Friday 9.00 - 4.00  




Time / Date Details

When is it on
All clinic appointment times - everyday
Time of day

Other Details

Costs Details

Contribution from Client towards fuel costs
Contributions towards fuel costs are gratefully received
Age Information
65 Years +


Age Ranges
25+ years
Referral required
Referral Details
Referral via Health Practitioners and partnership organisations
Venue Facilities
Non-gravel car park
Disabled access - partly accessible
Disabled access - fully accessible
Accessible fire evacuation process
Accessible toilet
Accessible lift
Attended disability training in the last two years
Can produce materials in alternative formats
Induction loop available
Aims to offer accessible activities
Aims to accommodate the needs of individuals

Additional Information

The service is suitable for -

People 65 Years +
In social and/or geographical isolation
Other transport methods unavailable – family, friends, community schemes, taxis or unable to use public transport
Are mobile and can walk without assistance, can transfer in and out of a car with minimal support
Experiencing memory challenges – difficultly understanding the outcome of their consultation
Requires support during waiting times and may need additional support during consultation
Lives within 5 miles of Swaffham
Has missed or cancelled appointments due to transport issues

Last updated by provider: 01/03/2018


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