Getting around can sometimes present some difficulties for individuals who have special educational needs or disabilities (SEND). Find more information on travel support for children and young people with SEND.
All London buses (except for Heritage routes 9 and 15) are low-floor buses, which means their suspension can be lowered to pavement level to create level access for wheelchair users, people with buggies and pushchairs, people with assistance dogs, and people with mobility impairments. The new routemaster bus is also fully accessible.
All London buses are fitted with wheelchair ramps, and have a designated space for one wheelchair.
All London buses have priority seats, situated at the front of the bus, which are intended for the use of people with disabilities, older people, pregnant women, and those carrying young children.
Unfortunately not all Tube stations have step-free access, but London Underground has 66 stations which are step-free from street to platform. You will see these indicated by a blue wheelchair on a white background on the Tube map.
Some stations are also step-free from street to train - these are shown by a white wheelchair on a blue background on Tube maps.
You can download a Step-Free Tube Guide to help you find stations with step-free access.
An audio guide to the Tube, DLR and London Overground is also available.
You can always ask a member of staff to help you get to the platform. All staff have regular training on how to assist passengers with mobility problems, including those with visual impairments, and will help as far as it is safe to do so.
All Tube trains have priority seats, situated near the doors, which are intended for the use of people with disabilities, older people, pregnant women, and those carrying young children.
All car parks at Transport for London stations have free spaces for Blue Badge and other parking badge holders.
If you need help buying a ticket, you can get help from a member of Transport for London staff.
Each station has at least one ticket machine with lower buttons and coin and card slots for wheelchair users. All Transport for London ticket offices have induction loops, which you can use by switching your hearing aid to the T position.
Train operating companies can usually arrange for staff to meet you at your departure station, accompany you to the train and see you safely on board. Similar arrangements can be made at your destination station and other stations if you need to change trains. Ramps can be provided to help people using wheelchairs to get on and off trains easily.
You will need to contact the train company that operates the stations you are travelling from and to.
The National Rail website provides detailed information about rail services and train companies in London, covering routes, timetables, fares and accessibility information for stations and trains.
This is a TFL scheme for those who find it difficult to stand when using public transport. The badge and accompanying card removes the awkwardness of customers who struggle to get a seat to explain their need for a seat to others.
These are now available through the TFL website, or by calling 0343 222 1234.
The Freedom Pass for disabled people gives free travel within the London area on buses, the underground and Docklands Light Railway all day, as well as local rail services after 9.30am.
To find out if you are eligible for a Freedom Pass, please see this guide.
If you are eligible, please download the application form below:
The scheme is principally designed to allow people, over two years of age, with severe walking difficulties to park close to places they wish to visit. It is essential that the badges are only issued to people who would otherwise be incapable of visiting shops, public buildings or other places.
To see if you are eligible for a Blue Badge, please see this page.
If you are eligible, please download the application form below:
The Taxicard scheme is run by Hammersmith & Fulham Council and London Councils.
If you are disabled or blind and need to be picked up at your door, the Taxicard scheme can be a great help. The scheme is for people with serious mobility difficulties who find using public transport very difficult or impossible. It allows people to travel in designated licensed London radio taxis at a reduced rate.
You can qualify for the Taxicard scheme even if you have a Freedom Pass or use other mobility or door-to-door services.
To find out more about this scheme, please go to this page.
The Community Access Team offer a support service that enables you to access and positively engage in community-based activity and maintain or increase your independence in the community. The service includes training to use buses, the tube and taxis independently and with confidence.
Please click here for more information on independent travel training by our Community Access Team.
Transport for London also offer a travel mentoring service, which can help you understand how to plan a journey using an accessible route. They can also provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller. Please click here for more information on TfL's travel mentoring service.
Many schools also offer travel training for children and young people with special educational needs and disabilities as part of the curriculum. Please contact your school to find out more.
You can find more information, including a series of videos, about accessible transport and getting around in London on TfL's Transport Accessibility webpages.
They have also produced a leaflet called Come on board - An introduction to accessible transport in London.
Transport for all is a campaigning group for disabled and older transport users
Visit London has information about accessible transport, venues and businesses across London.
Accessible Transport Team
H&F Direct Centre
1st floor Hammersmith Town Hall Extension
You can call us on 020 8753 6681 (Monday to Friday 9am to 5pm, apart from Thursday 9am to 4pm)
- Monday, Tuesday, Wednesday and Friday – 9am to 5pm by appointment only
- Thursday, 9am to 4pm by appointment only
Book an appointment:
- use our online booking system or call us on 020 8753 6681
- bookings are available to see a specialist officer as a 30-minute slot where the first available dates will be presented to you. You can cancel and rebook an appointment online too.
If attending in person, lift access to the H&F Direct Centre is available opposite Hammersmith Town Hall’s main reception. If you can’t use the lift or the escalator call 020 8753 6681 and we will arrange to see you in the main Town Hall reception.