National Deaf Children's Society

The National Deaf Children’s Society (NDCS) is a charity dedicated to creating a world without barriers for every deaf child. We provide free impartial and unbiased information to families, empowering them to make informed choices for their child.

We provide information on all aspects of childhood deafness and hearing loss including:

  • education
  • audiology
  • benefits
  • technology
  • communication
  • additional needs
  • parenting

We support families in a range of ways including through a Freephone Helpline, Children and Families Support Officers, specialist advisors, publications, children and family events and web forums, from initial diagnosis to adulthood.

Families looking for more information about how we can support them and to view our extensive range of publications can visit our Family Support webpage.

Families can also contact us through our Helpline on Tel: 0808 800 8880 (Freephone), email helpline@ndcs.org.uk or live chat.

Deaf children and young people can access information, share their experiences and have fun at The Buzz - our website for young deaf people. 

We also produces a range of support for professionals working in education, health and social care to ensure they have the knowledge, skills and experience to support deaf children and their families. Professionals looking for more information on the support we offer can visit our professional support webpage.

We have a team of England wide Regional Directors who work at a strategic level across health, education and social care to help improve policy and practice for deaf children. The Regional Director for the North East, Yorkshire and the Humber is Alison Lawson who can be contacted directly by email to alison.lawson@ndcs.org.uk or Telephone: 0191 522 5406

Membership of NDCS is free and allows families and professionals full access to our website and regular email updates on our work.

We use the term ‘deaf’ to mean all types of hearing loss, including unilateral deafness and temporary deafness such as glue ear. We support all deaf children and young people, regardless of their level of deafness, how they communicate or what technical aids they use.

We have also produced lots of useful videos which can be found on our YouTube channel.

When is it on?

Session information
Monday to Friday 9.00am - 5.00pm

Who to contact

Telephone
0808 800 8880
E-mail
ndcs@ndcs.org.uk
Website
www.ndcs.org.uk

Where to go

Name
Castle House
Address
37-45
Paul Street
London
Postcode
EC2A 4LS

Other details

Cost description
Services to families are free – parents are requested to become free members to access the full range of services.
Referral and availability notes

We do not hold waiting lists. Parents are referred directly to the correct team, for example Children and Families Support Officers, Education Appeals, Events/Activities, Technology.

 

 

 

 

 

 

Age range
From 0 years 0 months to 19 years 0 months

Local Offer

Local Offer description

We have been in existence for 70 years and are dedicated to creating a world without barriers for deaf children and young people.

What the service believe:

  • Deaf children can do anything other children can do, given early diagnosis and the right support from the start
  • Deaf children should be involved in decisions that affect them at as early an age as possible
  • Families are the most important influence on deaf children and young people, and need clear, balanced information to make informed choices
  • Effective language and communication skills lie at the heart of deaf children and young people’s social, emotional and intellectual development
  • Deaf children should be valued by society and have the same opportunities as any other child

We risk assesses every public venue we uses for our activities. All activities are accessible for all deaf children including the use of interpreters, hearing induction loops and any other technology required. We have vast experience and expertise in the support of deaf children and their families and in ensuring that all activities are accessible. We have indepth discussions with every family prior to any activity/event/home visit to find out what their communication needs are so that they can provide for them.

Contact name
NDCS Helpline
Contact telephone
0808 800 8880
Contact email
helpline@ndcs.org.uk

What does your service do?

What does your service do?

We provide information on all aspects of childhood deafness and hearing loss including:

  • education
  • audiology
  • benefits
  • technology
  • communication
  • additional needs
  • parenting

We support families in a range of ways including through a Freephone Helpline, Children and Families Support Officers, specialist advisors, publications, children and family events and web forums, from initial diagnosis to adulthood.

Where is it located and what areas does it cover?

Where is it located and what areas does it cover?

Our services are UK wide. We have staff based in all regions of England. We provide specialist support including home visits from our UK wide team of Children and Families Support Officers. This is a free service to support children and families. Our Regional Directors can be accessed through our freephone helpline.

Who does your organisation provide a service for?

Who does your organisation provide a service for?

Free information and support to families with a deaf child. Through publications and web forums, the freephone helpline, specialist advisers and family events, parents can rely on the service from initial diagnosis through to adulthood.

How can I start using the service?

How can I start using the service?

Families looking for more information about how NDCS can support them and to view the extensive range of publications on offer can visit our family support webpage.

Families can also contact them through their freephone helpline, email or live chat on their website. ouer website for young deaf people.

Deaf children and young people can access information, share their experiences and have fun at The Buzz our website for young deaf people.

How are decisions made about who can use your service?

How are decisions made about who can use your service?

If a parent refers himself/herself or a professional refers a familiy into NDCS, the helpline makes the decision on which team to refer to for the most effective help. The only decision that is made on who can use their service is whether the child is deaf. Please see the website and publications for more information on how the service can support to families.

How do I know what is going on and can I be involved in making plans for the future?

How do you communicate with service users and how are they involved in decision making / planning?

Staff use mainly English and sign language.  Some staff have other Asian languages and some publications are translated into other languages.

NDCS has a participation team who regularly consult with deaf children and young people about their needs and wants. The service respond to what children tell them and provide ongoing feedback to families. The service regularly asks parents of deaf children about different issues and act on their feedback e.g. experiences of Speech and Language Therapy Services, Audiology Services. Where the service carries out face to face consultations, they ensure that interpreters are available but also work with and ask parents/children to alert them to any other communication needs so the service can meet those needs.

Is your service fully accessible?

Is your service fully accessible?

NDCS risk assesses every public venue it uses for its activities. All activities are accessible for all deaf children including the use of interpreters, hearing induction loops and any other technology required. NDCS has vast experience and expertise in the support of deaf children and their families and in ensuring that all activities are accessible.  The service has indepth discussions with every family prior to any activity/event/home visit to find out what their communication needs are so that they can provide for them. Where activities are for children who are deaf with additional needs, nurses are provided by NDCS for medical support during the event.

What training have your staff had regarding SEND?

What training are the staff supporting children and young people with SEND had or are having?

All staff are trained to BSL Level 1 as mandatory with many trained to Level 2 and above. Some staff are themselves deaf and may use BSL as their first language.

Any volunteers working on the activities/events are at least BSL Level 2 trained.

Many Children and Families Officers are BSL Level 2 or above and have previous qualifications in working with deaf children, for example Teacher of the Deaf.

We ensure that we have qualified interpreters at every event and at any family home visit where necessary, ie where English is a second language.

Staff undertake regular internal training, for example child protection, to ensure that they are trained to the highest level to deliver the activities and services.

Who can I contact for further information?

Who can I contact for further information?
Disclaimer

Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.
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