Care Connect - Community Alarm Service

Care Connect – 24/7 support at the press of a button

Care Connect is a 24/7 alarm service that provides monitoring and response if you need help at home.

We give you the support to remain living independently.

Our alarm service provides at home assistance:

  • 24 hours a day
  • 7 days a week
  • 365 days a year

We help thousands of vulnerable people across County Durham who use our service. So how could it help you?

Our alarm allows you to call for assistance at one push of a button if you feel unwell, have an accident, or have a fall at home.

We have a dedicated team of highly trained staff who will respond to your call, make sure you’re okay or call the emergency services.

Not only will you feel safer in your own home, your personal will also offer peace of mind to your family and friends.

Installing the alarm

A Care Connect Responder will visit your home at an agreed time to install the alarm for you and show you how it works. Our alarms are very simple to use.

Our alarms are connected to your telephone line. You’ll need a working telephone line which accepts incoming and outgoing calls and have an electrical socket close by.

If you don't have a telephone line, we can install a similar alarm uses a SIM card for connection. This carries out the same function as a telephone line, but please note this will incur an additional charge.

Our personal alarms have a higher priority than a standard telephone call to ensure your safety in an emergency. For the Care Connect equipment to work correctly, it needs to be installed in the first telephone point in your house this means when another telephone is in use or off the hook, Care Connect will still work.

Additional support

If you need additional support, you can also apply for Telecare. We provide sensors and other equipment that can recognise when there is a problem or emergency in the home.


Below are a few recent testimonials from our customers and their families:

“Out of all the outside agencies and people I’ve dealt with concerning my mother’s care, Care Connect are by far the best. It’s a brilliant and efficient service, thank you all for your help”.

“Your Response staff are a credit to your organisation, they displayed a high level of care, consideration and patience which was beyond the call of duty. Thank you for your kind and considerate help”.

“We received splendid assistance from two of your Response staff. My husband had a dizzy turn and could not get up. We rang Care Connect and for an ambulance. Very promptly, and before the ambulance, your staff arrived and managed to help. They even waited to make sure he was alright even though they were due to go off duty. We cannot praise them too highly for this efficient and help, they are a credit to your organisation".

When is it on?

Time of day
Session information
24/7 support
365 days a year

Who to contact

Contact name
Care Connect
03000 262 195
Care Connect

Where to go

Chilton Control Centre
Chilton Depot
County Durham
DL17 0SD

Other details

Cost description
Please see our website for details.
Referral and availability notes

Care Connect is available for anyone who lives in County Durham who feels they require extra support to remain independent at home.


Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.
  • Care Connect

Journey planner

Address: Chilton Control Centre  Chilton Depot  Chilton  County Durham

Powered by Open Objects