Care Connect - Community Alarm Service

Care Connect, the council’s community alarm/telecare service, is designed to enable vulnerable and/or at-risk residents of County Durham to maintain their independence in their own home.

The service which is accredited to the Telecare Services Association (TSA) code of practice offers a monitoring and response service 24 hours a day, 365 days a year to customers’ homes. Our control centre is locally based within County Durham and we have trained staff on hand to help provide assistance, reassurance and attend your home when required.

To assist customers in maintaining their independence, Care Connect provide telecare services for those who have had an assessment of their support needs from Social Care Direct, but recognise not everyone wishes to have an assessment. We therefore provide a private telecare service if you do not wish to have an assessment of your needs.

We also offer a menu of additional support services - please contact us for more information.

When is it on?

Time of day
Session information
24/7 support
365 days a year

Who to contact

03000 262 195

Where to go

Chilton Control Centre
Chilton Depot
County Durham
DL17 0SD

Other details

Cost description
Please see our website for details.
Referral and availability notes

Target group is mainly vulnerable (including people with learning disabilities and mental health) and older people, but no restrictions and covers all of County Durham.


Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.

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Address: Chilton Control Centre  Chilton Depot  Chilton  County Durham

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