We provide housing related support to those at risk of losing their home or in need of extra help to maintain their independence and their tenancy. This includes couples, families and single people.

The service is delivered through a range of drop-ins across the area, contact the manager below for the details of drop-ins venues and times. You can access the drop-ins on more than one occasion. If you have complex needs the worker will then refer you to either floating support or group work.

Group work sessions are delivered focussing on, finance, housing and health and are tailored made to each group.

Floating support is a tailor-made support plan focusing on the needs each individual.

Client groups include: generic, young people, people with mental health and substance misuse

Areas of support include:

  • budgeting
  • debt advice and benefits
  • help to understand your tenancy responsibilities
  • developing independent living skills
  • settling into your home and setting up utilities
  • advice on how to access other services in your local community
  • help to access training, education and employment opportunities.

Level of support can be low, medium or high. Pre-tenancy support is available for up to eight weeks.

People aged 16+ Short term – up to six months on floating support.

For further information, please contact us.

When is it on?

Time of day
Session information
Monday to Friday: 9.00am - 5.00pm

Who to contact

Contact name
The Gateway
08000 731 837

Where to go

The Gateway
Mercury House
Belmont Business Park
County Durham

Other details

Cost description
Free service
Referral required?
Referral and availability notes

Clients can self refer or be referred by contacting the Gateway.


Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.

Journey planner

Address: Mercury House  Belmont Business Park  Belmont  Durham  County Durham

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