If you have concerns about any of the services either you or your relative are receiving from Tees, Esk and Wear Valley's NHS Foundation Trust, our Patient Advice and Liaison Service (PALS) staff will listen and discuss options with you.  

We aim to:

  • advise and support patients, their families and carers
  • signpost, providing information on NHS services and support available from
  • other agencies
  • listen to your compliments, comments, concerns and complaints
  • help sort out problems on your behalf

We act independently when handling patient and family concerns, to find solutions as soon as possible.

When is it on?

Session information
Monday to Friday 9.00am - 4.00pm

Who to contact

Contact name
PALS Team
Telephone
Freephone: 0800 052 0219
Mobile: 07775 518 086
E-mail
tewv.pals@nhs.uk
Website
https://www.tewv.nhs.uk/

Where to go

Name
Patient Advice & Liaison Service (PALS)
Address
TEWV NHS Foundation Trust
Flatts Lane Centre
Normanby
Middlesbrough
Postcode
TS6 0SZ

Other details

Cost description
All services are free.
Disclaimer

Durham County Council's Families Information Service does not promote nor endorse the services advertised on this website. Anyone seeking to use/access such services does so at their own risk and may make all appropriate enquiries about fitness for purpose and suitability to meet their needs.

Journey planner

Address: TEWV NHS Foundation Trust  Flatts Lane Centre  Normanby  Middlesbrough 

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