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Novus Care is a family run care agency with over 10 years experience in providing Live in care in the home across County Durham. Novus Care strives to enhance the quality of life of our elderly and vulnerable adults by enabling clients to lead as…
0808 156 1596
There are different levels of intervention to provide continence support to children, young people, and their families. Level 1 is an early intervention which includes advice and guidance from the 0- 25 Family Health Service Team. This provides support for toilet training, night-time wetting, day-time…
Children's Continuing Care (CCC) is for children and young people aged up to 18 years whose needs cannot be met by commissioned services. Eligibility is decided by a team of specialist nurses using a decision support tool which has been developed nationally as part of…
Continuing Health Care is an arrangement equivalent to CCC for people over the age of 18 years but is slightly different. To be eligible for NHS Continuing Health Care a person must be assessed by a multi-disciplinary team of health care professionals who will look…
The SEND Code of Practice recommends the provision of either a Designated Medical Officer or a Designated Clinical Officer. Across County Durham, a permanent Designated Clinical Officer (DCO), was appointed in 2019 and is employed by North East and North Cumbria Integrated Care System. The…
Children's hospice services are available for families who are entitled to Continuing Care for Children (CCC) to provide respite as well as end of life care and support. Although there are no children's hospices in County Durham, families can access services outside the county, including…
We offer a comprehensive information service that helps to put you in control of your healthcare. Our service is intended to help you make choices about your health, from lifestyle decisions about things like smoking, drinking and exercise, through to the practical aspects of finding…
The aim of Personal Health Budgets (PHB) is to allow individuals to personalise their care in terms of what they receive, how and when it's received, within the limits of a pre-agreed care plan and budget. Currently PHBs are only available for those intitled to…
Locate is a free online resource providing a wealth of information, services and activities to help you maintain a healthy, happy and independent lifestyle. You can access support and wellbeing services from thousands of organisations with just a few clicks of a button! Please see…
If you have concerns about any of the services either you or your relative are receiving from Tees, Esk and Wear Valley's NHS Foundation Trust, our Patient Advice and Liaison Service (PALS) staff will listen and discuss options with you.   We aim to: advise and support…
Freephone: 0800 052 0219
Mobile: 07775 518 086

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