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Cheshire West Citizens Advice

With offices in Chester, Ellesmere Port, Northwich and Winsford our service is free, confidential and open to everyone in the community. We also now have an outreach service in Frodsham, Neston and Lache.

Our staff and volunteers are trained to advise on virtually any issue including:

  • welfare benefits
  • money and credit problems
  • employment
  • consumer rights
  • housing
  • neighbourhood disputes
  • education and healthcare
  • immigration and residency issues
  • human rights
  • family and personal issues

We also have a range of specialist services:

  • money
  • benefits
  • employment
  • mental health advocacy

We provide you with all the facts and possible outcomes of different options. That way you can make the decision that’s right for you. If needed, we can also offer practical support such as help with filling forms, writing letter or negotiating with third parties.

Ways to get advice

What happens when you contact us

You’ll be offered a short session with an assessor, who will identify the most appropriate way to help you. This could be giving you the information you need to solve your problem yourself, or it could be making an appointment to discuss your problem further – in person, by phone or by email. Sometimes we might direct you to a different organisation that is better placed to help.

Who to contact

NATIONAL ADVICE LINE 0344 57 66 111 Mon-Fri 10-4

Time / Date Details

When is it on
Monday to Friday 9 am to 4 pm. Phone Service available to 5 pm. Information can also be found at
Time of day

Other Details


Areas Covered
Ellesmere Port
Frodsham & Helsby
Referral Details

Online Referal available

Referral criteria
Referral criteria
Self Referral


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