University College London Hospitals NHS Foundation Trust Patient Advice and Liaison Service (UCH PALS)

PAL Service offers on the spot resolution of patients' concerns and gives advice, access details and information to patients, relatives and carers on services available throughout the Trust. This comprises the Eastman Dental Hospital, the Royal National Throat Nose and Ear Hospital, the Heart Hospital, Hospital for Tropical Diseases, National Hospital for Neurology and Neurosurgery, Royal London Hospital for Integrated Medicine (formerly the Royal London Homeopathic Hospital) and University College Hospital (incorporating the former Middlesex Hospital and Elizabeth Garrett Anderson Hospitals).

Contact details

Contact Name: Jacintha Crudden
Contact Position: PALS Manager
Telephone: 020 3447 3042 (24 hour answering machine)
Fax: 020 3447 3094
E-mail: pals@uclh.nhs.uk
Website: www.uclh.nhs.uk
Alternative Contact: Jane Hollowell, PALS Training Officer

Address

Activity location: Service also available Mon 8am-6pm, Tue and Wed 9am-5pm at the National Hospital for Neurology and Neurosurgery, Queen Square, WC1. Tel: 020 3448 3237 (24 hr answering machine). Outside these hours contact the main office at UCH. PALS Office located by Basil Samuels Outpatients Department.
Address: Ground Floor/Atrium
University College Hospital
235
Euston Road
London
Postcode: NW1 2BU

Time / Date Details

When is it on: Mon-Fri 9am-4pm (except public holidays).
Opening times (visits): As above
Opening times (phone): As above (answerphone at other times)

Costs

Cost(s): Free service.

Further details

Parent Body: University College London Hospitals NHS Foundation Trust.
Client Group: Patients of UCLH and their relatives/carers, and members of the public (all ages).
Catchment Area: Countrywide.
Referrals Policy: Where possible patient must give consent for contact with PALS.
Language note: Telephone and face to face interpreting services available as appropriate
Last checked date: 07/12/2012
Record ID: 7642