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Accessibility statement for the Barnsley Family Service Directory

This accessibility statement applies to the Barnsley Family Service Directory.

The information on the website is managed by Barnsley Councils Families Information service and the site is powered by Idox PLC. We aim to make this site easy to use and accessible to everyone.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

We have conducted usability and accessibility testing to ensure that you can:

  • Navigate the website using just a keyboard
  • Navigate the website using voice commands
  • Listen to website content using a screen reader
  • Enlarge some or all content using a screen magnifier
  • Make content easier to read by changing browser colour, contrast and font settings

We have also made the website text as simple as possible to understand

My Computer My Way from AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not yet fully accessible:

  • Subtitles are not provided for pre-recorded video and audio content
  • Audio description is not provided for pre-recorded video content
  • Most older PDF documents are not fully accessible to screen reader software
  • Some forms and in PDF document format and are difficult to navigate using just a keyboard

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Families Information Service

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Barnsley Councils Families Information Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Issues with images, video and audio

Subtitles

Subtitles are not provided for live video and audio content.

Subtitles are not provided for prerecorded video and audio content.

We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We regularly review the cost and accuracy of subtitling technology and will add it to our site as soon as it becomes feasible.

Audio description

Audio description is not provided for prerecorded video content.

We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We regularly review the cost and accuracy of audio description technology and will add it to our site as soon as it becomes feasible.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By March 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working with the website host, Idox PLC to ensure the site remains partially compliant

Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020

This website was last tested on 22 September 2020. The test was carried out by Barnsley Council.

 

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